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PRIVACY POLICY.

Effective Date: 8.1.2025

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XP Family Support Group (“XP FSG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://xpfamilysupport.org/ (the “Site”) or interact with us through email, forms, events, or donations.

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By using the Site you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

a. Information you give us

We collect personal information that you voluntarily provide, such as:

  • Name, email address, phone number, mailing address

  • Donation details necessary to process a contribution

  • Messages and inquiries

  • Event registrations, volunteer applications, program intake forms

  • Optional demographic or health-related details you choose to share to help us understand community needs or determine program eligibility

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Payment card data is processed by our secure payment processors and is not stored on our servers.

b. Information collected automatically

When you visit the Site we may automatically collect:

  • IP address, device type, browser, operating system

  • Pages viewed, referring pages, date and time of access

  • General location based on IP

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c. Cookies and similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, and improve content. You can control cookies through your browser settings. Disabling some cookies may affect Site functionality.

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2. How We Use Information

We use information to:

  • Respond to inquiries and provide support

  • Process donations and send tax acknowledgments

  • Operate, secure, and improve the Site

  • Manage programs, events, and volunteer activities

  • Send newsletters and updates if you opt in

  • Comply with legal and reporting obligations

We do not sell your personal information.

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3. Health and sensitive information

XP FSG is not a healthcare provider and this Site is not intended for transmitting protected health information (PHI). If you choose to share health-related details, we will use them only for the purpose you provided, apply heightened care, and limit access to personnel with a need to know.

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4. Legal bases for processing (EEA/UK visitors)

Where applicable, we process personal data based on consent, legitimate interests, performance of a contract, or compliance with legal obligations.

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5. Sharing of Information

We may share information with:

  • Service providers that support our operations, such as hosting, analytics, email delivery, and payment processing

  • Professional advisors and auditors

  • Authorities if required by law, to protect rights, safety, or security

Service providers are required to protect the information and use it only for the services they provide.

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6. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access and receive a copy of your information

  • Correct or delete your information

  • Object to or restrict certain processing

  • Withdraw consent for communications

  • Opt out of non-essential cookies

To exercise rights or update preferences, contact contact@xpfamilysupport.org. You can unsubscribe from emails using the link in any message.

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7. Data retention

We keep information only as long as needed for the purposes outlined above and to comply with legal, accounting, or reporting obligations.

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8. Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

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9. Children’s privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can delete it.

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10. Third-party websites and services

Our Site may link to third-party websites or services. We are not responsible for their content or privacy practices. Review their policies before providing information.

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11. International transfers

Your information may be transferred to and processed in countries that may have different data protection laws than your country. We take steps to ensure appropriate safeguards are in place.

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12. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new Effective Date.

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13. Contact

Questions or requests can be sent to:
XP Family Support Group
Email: contact@xpfamilysupport.org
Website: https://xpfamilysupport.org/

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